Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of goods are exempt from being returned, including perishable items and personal care products. If you wish to return an item, you must initiate the process within 30 days of receiving your order.
Return Process
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please do not send your purchase back without prior authorization.
Return Shipping Costs
Customers are responsible for paying the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that the time it takes for your bank or credit card company to process the refund may vary.
Exchanges
We do not offer direct exchanges. If you need a different item, you must return the original item and place a new order. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for returning your original purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue. We may request photos to assess the damage. If the item is confirmed to be damaged or defective, we will provide a replacement or issue a full refund.
Contact Information
If you have any questions about our return and refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Please allow up to 48 hours for a response during business days.